Streamlining public access, boosting volunteer self-management, and reducing staff coordination time by ~30%.
Heuristic evaluation and user interview were conducted with 11 volunteers and 4 admins.
Volunteers' Challenges
Disorganized & Clutter Information
Overloaded emails and scattered spreadsheets left volunteers frustrated and overwhelmed.
01
Confusing Task & Hour Tracking
Volunteers struggled to track hours and journals, with 75% failing to submit forms.
02
Low Engagement with Tasks
7 out of 11 volunteers focused only on admin-assigned tasks, showing low motivation to explore on their own.
03
Admins' Frustrations
Time-Consuming Manual Processes
Admins had to repeat routine tasks, like sending welcome emails, which took significant time away from more important work.
04
Incomplete or Missing Volunteer Documents
Key paperwork was often delayed or missing, creating extra steps and slowing down project progress.
05
Overlooked Messages and Broken Communication
Important updates were easily lost in long email threads and Discord chats, leading to missed information and follow-ups.
03
01. Public-Facing Website
I designed the entry point to serve both new visitors and registered volunteers. By simplifying sign-ups and making browsing effortless, it aimed to boost engagement and encourage return use.
Feature 01 - I WANT TO VOLUNTEER PAGE
✨ Helping Volunteers Find the Right Opportunities Faster
I created this page to address the disorganized and cluttered information that volunteers highlighted during user interviews ✅. To resolve this, I introduced filters and sorting to make opportunities easy to navigate, enhancing the overall experience. In particular, the new bookmark and add feature aims to boost user retention and engagement 📈, while allowing the team collect data about user interests 🔍.
Feature 02 - SIMILAR TASKS
🌱 Encouraging Volunteers to Explore Beyond Assigned Tasks
Volunteers often stuck to admin-assigned tasks, missing chances to explore on their own. Inspired by the “You may also like” pattern in e-commerce 🛍️, I designed the “Similar Tasks” section to surface related opportunities without forcing users to leave the page. This makes new tasks more likely to be viewed, simplifies discovery, and drives stronger engagement 📈.
02. Volunteer-Facing Portal
I designed the portal to turn volunteering into a motivating journey. By making progress visible and new opportunities easy to discover, it not only inspires volunteers to stay engaged and keep coming back, but also reduce admin's workload.
Feature 03 - VOLUNTEER DASHBOARD
🌟 Resolving Volunteer Pain Points With motivating dashboard Design
The dashboard directly addresses issues volunteers raised — disorganized information, confusing tracking, and lack of motivation. Through progress overviews, task discovery, and gamified check-ins, it transforms volunteering into an engaging, rewarding journey while also reducing admin manual workload.
