Case Study In-Progress
What I've Done
Streamlining public access, boosting volunteer self-management, and reducing staff coordination time by ~30%.
Why: Problems & Opportunities
Heuristic evaluation and user interview were conducted with 11 volunteers and 4 admins.
Solutions & Results
01. Public-Facing Website
I designed the entry point to serve both new visitors and registered volunteers. By simplifying sign-ups and making browsing effortless, it aimed to boost engagement and encourage return use.
Feature 01 - I WANT TO VOLUNTEER PAGE
✨ Helping Volunteers Find the Right Opportunities Faster
I created this page to address the disorganized and cluttered information that volunteers highlighted during user interviews ✅. To resolve this, I introduced filters and sorting to make opportunities easy to navigate, enhancing the overall experience. In particular, the new bookmark and add feature aims to boost user retention and engagement 📈, while allowing the team collect data about user interests 🔍.
Feature 02 - SIMILAR TASKS
🌱 Encouraging Volunteers to Explore Beyond Assigned Tasks
Volunteers often stuck to admin-assigned tasks, missing chances to explore on their own. Inspired by the “You may also like” pattern in e-commerce 🛍️, I designed the “Similar Tasks” section to surface related opportunities without forcing users to leave the page. This makes new tasks more likely to be viewed, simplifies discovery, and drives stronger engagement 📈.
02. Volunteer-Facing Portal
I designed the portal to turn volunteering into a motivating journey. By making progress visible and new opportunities easy to discover, it not only inspires volunteers to stay engaged and keep coming back, but also reduce admin's workload.
Feature 03 - VOLUNTEER DASHBOARD
🌟 Resolving Volunteer Pain Points With motivating dashboard Design
The dashboard directly addresses issues volunteers raised — disorganized information, confusing tracking, and lack of motivation. Through progress overviews, task discovery, and gamified check-ins, it transforms volunteering into an engaging, rewarding journey while also reducing admin manual workload.
03. Admin Management Portal
I created the admin management portal that combines all management work in one place with a more intuitive workflow.
Feature 03 - VOLUNTEER DASHBOARD
🌟 Resolving Volunteer Pain Points With motivating dashboard Design
The dashboard directly addresses issues volunteers raised — disorganized information, confusing tracking, and lack of motivation. Through progress overviews, task discovery, and gamified check-ins, it transforms volunteering into an engaging, rewarding journey while also reducing admin manual workload.
UX/UI Designer
GeoSpark Mobile UX/UI Design
Master of Information, University of Toronto | User Interface Design
January - March 2025
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Mobile Design
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Responsive Design
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Usability Testing
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Design System
UX Advisor
SustainHub Mobile UX/UI Design
Enactus Canada (University of Toronto Mississauga)
January - March 2025
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UX Research
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Design Iterations
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Mobile Design